Shipping policy

Shipping, Returns & Exchanges

Shipping

Standard Orders

For in-stock, non-customized items, orders are usually processed and dispatched within 2–5 business days after payment is received.

Delivery times vary depending on the destination, product type, and fulfillment location. Estimated shipping times are shown on each product page. Remote areas may require additional transit time.

Made-to-Order and Customized Items

Some products are made to order, produced in limited batches, or prepared according to your selected size, framing option, or other specifications. These items require additional production time before shipment.

Estimated lead times are listed on the relevant product page. If you have any questions before ordering, please contact support@nullsigna.com.

Fulfillment Locations

Our products may ship from different production partners or fulfillment locations depending on the item and destination. Because of this, shipping times may vary, and some orders may arrive in separate packages.

Shipping Promotions

From time to time, we may offer shipping promotions. Any such offer will be clearly shown on our website, and shipping charges will be based on the rate in effect at the time the order is placed.

If you experience any issues during checkout, please contact support@nullsigna.com.

Returns

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return, the item must be unused, uninstalled, and in its original condition, with original packaging whenever possible. Proof of purchase is required.

To request a return, email support@nullsigna.com within 30 days of receiving your order and include your order number, the item(s) you wish to return, and the reason for the request.

Requests submitted after 30 days will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Made-to-order items prepared to your selected specifications

  • Limited edition or final sale items

  • Items that have been used, installed, altered, framed by the customer, or damaged after delivery

Please note that minor differences in color or tone may occur due to screen settings, lighting, materials, and production variation. These are not considered defects.

If you request a cancellation before your order has shipped, any shipping charges paid may be refunded. Once an order has shipped, shipping fees are non-refundable unless otherwise required by law.

Refunds are issued to the original payment method.

If your return is approved, we will provide return instructions. Items sent back without prior authorization will not be accepted.

Exchanges

We accept exchange requests within 30 days of delivery for eligible items.

To request an exchange, contact support@nullsigna.com with your order number, the item you wish to exchange, and the reason for the exchange.

Exchange Conditions

  • Items must be returned in original, unused, and saleable condition

  • Customized, made-to-order, limited edition, and final sale items cannot be exchanged

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

Once the returned item has been received and approved, we will arrange shipment of the replacement item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@nullsigna.com within 24 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Clear photos of the packaging, including any visible shipping damage

Claims submitted after 48 hours may not be accepted.

Minor packaging wear caused by transit does not automatically qualify as product damage if the item itself is unaffected.

Undelivered or Returned Packages

If a package is returned to us because the shipping address was incorrect, delivery could not be completed, or the recipient failed to cooperate with customs or local delivery requirements, we will issue a refund for the product value only after the package has been returned to us and inspected.

Original shipping fees are non-refundable.

If you still want the item, a new order will need to be placed.

Duties & Taxes

For many international orders, applicable taxes and import duties may already be included in the price or handled before delivery, depending on the destination and fulfillment method.

However, for orders shipped to certain regions with stricter import regulations, such as Russia, Ukraine, India, Brazil, Chile, Peru, South Africa, Thailand, Israel, and some Middle Eastern areas, you may still be required to pay import duties and taxes, and complete customs clearance procedures yourself.

We do not collect or control these charges where they apply, and we cannot predict the amount required by your local customs authority.

By placing an order to a destination where duties and taxes are not included, you agree that:

  • Any import duties, taxes, or customs-related fees are your responsibility

  • You may be required to provide documents or cooperate with customs clearance

  • Delays caused by customs procedures are outside our control

If a package is delayed, returned, abandoned, or destroyed because the recipient fails to pay required import charges or complete customs clearance, no refund will be issued.

If you have any questions before ordering, please contact support@nullsigna.com .