Our collections include Art Prints, Wall Art, Sculptures & Objects, and Vases & Vessels. Alongside prints, you
will find pieces such as carved wall reliefs, sculptures, decorative vessels, baskets and tabletop objects.
Materials, dimensions and intended uses vary by product.

No. Only our art prints are produced after an order is placed. Our other product categories are not generally
made to order. Please check the product page for availability and dispatch information, and contact us
before ordering if you need an item by a particular date.

Measure the space where the piece will be displayed and compare it with the dimensions of your selected
product and variant. Consider height, width and depth, as well as viewing distance. For a tabletop or shelf,
check the available surface area. For wall art, allow space around the piece and check its installation
requirements.
For prints, distinguish the image dimensions, paper dimensions and framed outer dimensions before
choosing a frame. If the listing does not make this clear, contact us before ordering.

Materials vary by product and are listed in Product Details. Our current range includes ceramic, wood, resin,
sandstone and woven materials, as well as fine art paper. A stone-like, plaster-style or metallic finish
describes an appearance and does not necessarily mean that the underlying material is stone, plaster or
solid metal. Check both the material and finish for your selected piece.

Screen settings and lighting can affect how colors appear. Natural materials, handmade surfaces and
textured finishes may also vary between pieces where described in the product listing. Please review the
close-up photographs and Product Details. Minor color or tonal differences are addressed in our Refund
Policy; if you believe you received a damaged or incorrect item, contact us with photographs.

Check the selected variant and the product description for the quantity included. Some products offer
individual pieces and sets as separate options. Do not assume that every object, flower or styling accessory
in a photograph is included. If the contents are unclear, contact us before ordering.

Some works are released in limited quantities, while others are open editions. Check the individual product
page for edition information. Do not assume that a signature, numbered edition or certificate is included
unless it is specifically listed.

Customization is available only where offered for the specific product. Some sculpture listings invite
customers to contact us about custom sizes or finishes. Contact support@nullsigna.com with the product
and your requirements before ordering. A customization request is not confirmed until its specifications and
terms have been agreed.

Our art prints are produced using fine art inkjet printing with pigment inks on archival-grade paper. This
process is selected for tonal control, stability and longevity. This printing description applies to Art Prints,
not to our sculptures, vessels or other wall art.

Our print specifications currently describe 315gsm, 100% cotton rag fine art paper. Depending on the
artwork, the listed finish is textured matte or smooth glossy. Review the individual product details and
close-up photographs for the finish of your chosen print.

Our current print specification states an expected lifespan of 60–100 years under standard indoor lighting
when printed with archival pigment inks on 315gsm cotton rag paper. Actual longevity depends on display
and storage conditions. 

Yes. Our prints include a reserved white margin for trimming and framing. Check the specific print
dimensions and border details before purchasing a frame. If the white-margin width or whether it is included
in the stated size is unclear, contact us before ordering.

Check the frame option selected on the product page. An option marked “Unframed (Print Only)” does not
include a frame. Where framed options are available, choose the required frame before adding the print to
your cart. Refer to the selected product for frame materials and glazing details.

We aim for consistent physical output, but monitors and lighting vary. Subtle differences between the image
on your screen and the physical print may occur. Please review the product images and details, and refer to
our return eligibility information before purchasing.

Art prints are produced after an order is placed. Production time can vary by size and framing option. Please
check the lead time for your selected print or contact us before ordering. Production time is separate from
shipping time.

Our current print packaging uses rigid cartons for smaller unframed formats and protective tubes for larger
unframed formats. Rolling helps reduce the risk of creasing and surface damage in transit. Framed prints
require different packaging; refer to the product details for the applicable format.

No. Wall Art includes objects such as carved wood reliefs, wall sculptures, embroidered pieces and
wall-mounted candleholders. Art Prints are a separate collection. Read the selected product’s material,
dimensions and display information before ordering.

Mounting arrangements vary by product. Check Product Details for the mounting method and included
items. For example, the Scallop Shell Sandstone Wall Sconce lists a keyhole hanging slot on the back. This
does not establish that wall screws or anchors are included. Contact us if the hardware, weight or installation
requirements are not listed.

The fixing method must suit both the product and your wall construction. Check the product’s mounting
information and weight before installation. If this information is missing, ask us before mounting it. Seek
suitable installation advice where necessary rather than assuming that the same fixings work for every wall.

Many pieces are intended for display, while some objects have a specified function, such as storage or a
tabletop shelf. The product description identifies the intended use. Do not assume that a decorative object is
suitable as a toy, seat, food container or load-bearing support.

Check the dimensions of your selected variant and compare its footprint with your intended display surface.
Small tabletop objects may look larger in styled photographs. If the weight, base dimensions or stability
requirements are not provided, contact us before ordering or placing it in an exposed position.

This varies by product. For example, the Foldable Paulownia Grid Screen with Corner Shelf has hinged panels
and a detachable shelf. It is a compact tabletop object, approximately 29.5 cm high when folded, rather than
a full-height room divider. Check the selected item for assembly details, components and any stated load
limit.

No. Water suitability varies by product. Like the Wabi-Sabi Seated Figure Dried Flower Vase is made from
synthetic resin and is for dried flowers and branches only; it is not suitable for water or hydroponics. Just Check the water-use instructions for your selected product
before filling it.

A vase is not automatically suitable as a planter. Check whether the product is intended for planting and
whether drainage, an inner pot or other requirements are specified. If these details are missing, contact us
before putting soil or a live plant inside.

Check the included items and water-use instructions for the specific product. Do not assume a liner is
supplied or that adding one makes a decorative vessel suitable for water. Contact us if the listing does not
clarify this.

Only items explicitly listed as included form part of the product. Check the selected option and Product
Details to see whether the listing is for a single vessel, a pair or a set.

Yes.

Shipping options and estimated delivery times are shown at checkout based on your location. For most regions, delivery is typically completed within 5–10 business days (delays may occur during public holidays).

Production and fulfillment locations may vary depending on destination and print format.

All works are produced under the same output standards regardless of location.

In-stock, non-customized items are usually processed and dispatched within 2–5 business days after
payment, according to our Shipping Policy. Art prints are produced after ordering and require their stated
production time before dispatch. These are different stages: processing or production comes before transit.
Check the selected product for its lead time.

Products may ship from different production partners or fulfillment locations depending on the item and
destination. An order containing multiple products may arrive in separate packages.

Delivery times vary by destination and carrier.

For international shipments, delivery typically takes 5–10 business days after dispatch, depending on destination and local carrier conditions.

Estimated transit times are shown at checkout, but delays may occur due to customs processing or local carrier conditions.

All sales tax and import duties are included in the price. You won’t pay anything extra upon delivery—except in countries with complex customs policies (such as India), where additional charges may apply at clearance. These fees, if any, are the buyer’s responsibility.

This is normal during international shipping. Until your package clears customs in your country or region, the tracking may show as “awaiting pickup” or remain unchanged.

Once it clears customs, the tracking will update and continue as expected.

Rest assured, we guarantee delivery within the promised time frame. If you have any concerns along the way, feel free to contact us.

Yes, you can update your delivery address within 8 hours of placing your order by emailing us at signa@nullsigna.com

We will notify you via email once your order has been shipped.

Customs procedures vary by country, so we can’t give a one-size-fits-all answer.

That said, we’ve successfully shipped to over 80 countries and have not encountered customs holds in the vast majority of cases. If any issue arises, we’ll do our best to assist you.

Sale items can be returned just like regular items, as long as they meet our return policy conditions.

We will keep you updated on the status of your order via email.

We don’t charge any return fees, but you will need to cover the cost of shipping the item back to us, as well as any customs duties that may apply.

• We carefully package and thoroughly inspect all items before shipping to avoid product defects.
• If you receive a defective item, please email signa@nullsigna.com within 24 hours of receiving the product, providing your order number, a description of the issue, and photos of the defect and the entire product. We will respond with a solution as soon as possible.
• We will not address defect issues if they are reported more than 24 hours after receiving the product.

• If no one is home
• If the courier cannot find a safe place to leave the package
• If you have not paid customs duties (applicable to international orders)
• causing the package to be returned to us, we will issue a refund for the items. Please note that shipping costs are non-refundable. If you still want the items, you will need to place a new order.

If your order is confirmed lost in transit, we’ll offer either a full refund or a free replacement, whichever you prefer.

However, please note that if a package is marked as “delivered” but goes missing after delivery (e.g., from your doorstep), we may not be able to cover the loss under shipping policies. In such cases, we recommend contacting your local courier and checking with neighbors.

All sales tax and import duties are included in the price. You won’t pay anything extra upon delivery—except in countries with complex customs policies (such as India), where additional charges may apply at clearance. These fees, if any, are the buyer’s responsibility.

Try PayPal first, some cards don’t support cross-border purchases or get flagged by bank fraud checks. If PayPal isn’t an option, use a credit card (Visa/Mastercard/Amex), make sure your billing address matches your bank record (including ZIP), turn off any VPN/proxy and retry in an incognito window. If it still fails, call your bank to allow international online transactions or lift any temporary holds.

Yes. We work with trusted global payment providers like PayPal, Stripe, Google Pay, and Shopify Payments. You can also pay securely by credit card.

In case of suspected credit card fraud, we’ll fully cooperate with the payment provider to follow proper verification procedures and protect your rights.

If you want to cancel your order, please do so within 2 hours of placing it. If it exceeds 2 hours, please contact us at signa@nullsigna.com to inform us of your request. We may agree to your request and refund the amount for the ordered product,

Not at the moment, due to payment gateway limitations.

Refunds are issued to your original payment method. Processing time depends on your payment provider, typically 2–4 business days. In some cases, it may take longer if your refund falls within the provider’s billing cycle.